1. Who We Are
Killer Electric (“Killer Electric,” “we,” “us,” or “our”) provides residential and commercial electrical services in and around Ann Arbor, Michigan. This policy applies to our website, our communications, and our service operations.
Contact
- Email (privacy): privacy@killerelectric.com
2. Information We Collect
We collect information in the following ways:
Information you provide to us
- Contact details (such as name, phone number, email address)
- Service address and job details (such as project description, photos you text or email, access notes)
- Quote, scheduling, and billing information
- Messages you send us by phone, email, or text
Information collected automatically
- Basic website usage data (such as device type, browser type, pages viewed, and approximate location derived from IP address)
- Logs used to maintain website security and performance
3. How We Use Your Information
We use your information to:
- Provide quotes, schedule appointments, and perform requested electrical services
- Communicate about jobs, site access, changes, inspections, and timelines
- Send invoices, process payments, and handle billing-related questions
- Provide customer support and respond to requests
- Maintain, secure, and improve our website and service operations
- Comply with legal, regulatory, and insurance requirements
4. Text Messaging (SMS) Communications
If you contact us by text, request that we text you, or provide your phone number as part of requesting a quote or service, we may use SMS to communicate with you about service-related matters.
What we send by text
- Scheduling and appointment coordination
- Quote follow-ups and job-related questions
- Project updates (for example, arrival timing, on-site coordination)
- Billing and invoice correspondence
What we do not send by text
- We do not sell your phone number or personal information.
- We do not send marketing or promotional text messages.
Opting out of text messages
You can opt out of receiving text messages at any time by emailing privacy@killerelectric.com with your name and the phone number you want removed. We will make a reasonable effort to honor opt-out requests promptly.
Message and data rates may apply depending on your mobile carrier and plan.
5. Sharing of Information
We do not sell personal information. We share information only as needed to operate our business, such as:
- Service providers: vendors that help us operate (for example, communications tools, website hosting, payment processing, invoicing, or scheduling systems). They are permitted to use information only to provide services to us.
- Legal and safety: when required to comply with law, respond to lawful requests, enforce our agreements, or protect the rights, safety, and property of our customers and our business.
- Business transfers: if we undergo a business transaction (such as a merger, acquisition, or asset sale), information may be transferred as part of that transaction, subject to applicable law.
6. Cookies and Analytics
Our website may use cookies or similar technologies to enable core functionality and understand basic site usage. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
7. Data Retention
We keep personal information only as long as reasonably necessary for business purposes such as providing services, maintaining records, handling disputes, meeting legal/insurance obligations, and enforcing agreements.
8. Security
We take reasonable administrative, technical, and physical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on your location and applicable law, you may have rights to access, correct, or delete certain personal information. You may also request information about how we use and share your data.
To make a request, contact privacy@killerelectric.com. We may need to verify your identity before processing requests.
10. Children’s Privacy
Our services and website are not directed to children, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. Continued use of our website or services after an update means you accept the updated policy.